Dear Kumar,
Video chat is hot right now. But understanding and planning for all the nuances that come along with adopting it as a service channel can be tricky. This Oracle expert guide highlights six key considerations you’ll want to think about before taking the plunge, including:
- Ensuring customer service centers have the right technology and that agents are adequately trained
- Understanding if your customers even want video contact, and if you actually need to see them in order to help them
- Determining if video chat brings value that’s not offered by other channels
Video chat can enhance your customer service, or it can distract agents from reaching a resolution. Download our expert guide, Considering Video Chat For Customer Service, to determine if you’re ready.
Read Now  | |
