Applications and digital services are the cornerstone of digital transformation, enabling organizations to empower business users and interact with customers in powerful new ways that drive growth and competitive advantage. Ensuring optimal performance for these applications is crucial - but today's complex application landscape makes it increasingly difficult to do so. IT must manage performance across a diverse combination of packaged, web-based, and microservices-based apps even as DevOps radically accelerates the rate of production changes. Traditional approaches to application performance management (APM) fail to provide the comprehensive visibility IT and business stakeholders need into the state of each app's ecosystem and its impact on customer experience.
To support the dynamic demands of the digital business, APM must evolve to provide full visibility into the app ecosystem - and to reveal exactly how back-end transactions are impacting customer experience. IT must ensure that their approach to APM can empower IT personnel, including those outside of the operations group, with the information they need to be successful.
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