Wednesday, 22 November 2017

Best Practices for Successful Digital Experience Management

The digital user experience faces rising expectations and escalating complexity. Learn More >>

Digital Experience Management (DEM) has evolved from traditional network monitoring and application performance management (APM) to become an overwhelmingly important component of IT service delivery and IT-to-business alignment.

Featuring recent EMA research on digital, user and customer experience management, this white paper explores the many dimensions of digital experience management and provides insights into:

• The expanding scope and use cases for DEM
• Why companies are failing at DEM
• Principles and practices for effective DEM
• Top 10 tips for a successful DEM implementation

Learn More