Dear Kumar,
Customer engagement management has a long way to go in meeting the needs of a growing base of very demanding customers, according to Ovum. But, connected devices paired with strong analytics will help spark more proactive customer engagement.
Check out the Ovum report, Customer Engagement Meets the Internet of Things (IoT). Discover how IoT can help pave the way towards a more user-friendly, proactive, self-service-based customer engagement philosophy than ever before.
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